Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: Oct 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at chris@rbilife.com. Please note that 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at chris@rbilife.com.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. return shipping costs

Customers are responsible for paying the return shipping costs, except in cases where the item is defective, damaged, or incorrectly shipped.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please remember that it may take some time for your bank or credit card company to process and post the refund.

We do not issue refunds if:

  • The order does not arrive due to factors within your control (e.g., you provided an incorrect shipping address).


If more than 15 business days have passed since we’ve approved your return, please contact us at chris@rbilife.com.

6. non-returnable items

Certain items are non-returnable, including:

  • Custom or personalized products
  • Gift cards
  • Sale items

Please contact us if you have any concerns about your specific item.

7. non-returnable items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at chris@rbilife.com.

8. late or missing refunds

If you haven’t received your refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank as there is often some processing time before the refund is posted.

If you have done all of the above and still have not received your refund, please contact us at chris@rbilife.com.